The difference between an MSP and break-fix IT support: we prevent problems, not just fix them. Proactive monitoring, patching, and planning mean fewer incidents and lower total IT cost.
What We Deliver
Managed Service Provider Services
End-to-End Infrastructure Management
Servers, networks, cloud resources, and endpoints all managed under one contract. Single point of contact for every IT issue — no more vendor finger-pointing.
Cybersecurity & Compliance
Endpoint protection, email security (SPF, DKIM, DMARC), vulnerability management, security awareness training, and incident response — with documentation for DPDP Act and ISO 27001 requirements.
Vendor Management
We manage your technology vendor relationships — ISPs, hardware suppliers, software vendors, and cloud providers — negotiating renewals and handling escalations on your behalf.
Helpdesk & On-Site Support
Remote helpdesk via WhatsApp, email, and phone — plus scheduled on-site visits to your Mumbai or Thane office for hardware issues and device setup that cannot be resolved remotely.
Business Continuity Planning
Documented BCP and DR plan with defined RTO and RPO, tested annually, and updated whenever your infrastructure changes. You know exactly how your business recovers from any failure scenario.
Technology Roadmap Advisory
Annual technology roadmap, budget planning, and board-level IT reporting — so technology decisions are strategic, not reactive.
How It Works
Our Managed Service Provider Process
Discovery
Full infrastructure audit: every server, device, software licence, vendor contract, and network diagram. Risk assessment completed.
Onboarding
Monitoring agents installed, runbooks written, vendor contacts transferred, and helpdesk portal configured for your team.
Transition
Handover from your previous IT provider or internal team. No service gap — we overlap for one week to ensure continuity.
Operations
Proactive monitoring, monthly patching, weekly backup verification, and on-demand helpdesk. Business as usual for your team.
Reviews
Quarterly service review: SLA performance, incident trends, cost report, security posture, and roadmap update.
Renewal
Contract review with updated scope and pricing. Most clients expand scope over time as they consolidate more vendors under our management.
Technologies We Use
FAQ
Common Questions
What makes an MSP different from managed IT services?
Managed IT Services typically covers a defined set of tasks (monitoring, backup, patching). An MSP takes broader accountability — vendor management, strategic planning, and acting as your de facto IT director. We offer both; the MSP engagement is for businesses that want to fully outsource IT decision-making, not just operations.
What are your SLA response times?
P1 (complete outage): 15-minute response, 2-hour resolution target. P2 (major degradation): 1-hour response, 4-hour resolution. P3 (minor issue): 4-hour response, next business day resolution. P4 (request): 8 business hours. All measured and reported monthly.
Do you support multi-site businesses?
Yes. We manage businesses with offices across Mumbai, Pune, Delhi, and Bengaluru. Remote support handles 90% of issues; on-site visits to non-Mumbai locations are billed at cost plus travel.
What is the minimum contract term?
12 months. After the initial term, month-to-month with 60 days notice. We invest significantly in the onboarding and runbook creation phase, so short-term contracts are not viable for either party.
Can you take over from our existing IT vendor?
Yes — we handle this regularly. We run a parallel period of 2–4 weeks where we shadow the existing vendor, then take full responsibility on a defined handover date. Your staff will not notice the transition.
Ready to Get Started?
Tell us about your project and we'll respond within 24 hours with a scoped proposal.