We build rule-based and AI-powered chatbots on the Meta WhatsApp Cloud API, integrated with your CRM, order system, or database. Official API only — no grey-area tools, no account ban risk.
What We Deliver
WhatsApp Chatbot Development Services
Rule-Based Chatbot
Keyword and button-triggered flows for FAQs, menu navigation, appointment booking, and structured data collection. Predictable, auditable, and fast to build.
AI-Powered Chatbot
Claude or GPT-4o integration for natural language understanding — handles varied phrasing, multi-turn conversations, and intent detection without rigid keyword matching.
Lead Qualification Bot
Automated prospect qualification — collects name, budget, timeline, and requirements, scores the lead, and routes qualified conversations to your sales team in real time.
E-commerce & Order Bot
Product catalogue browsing, order status lookups, return initiation, and payment link delivery — all inside the WhatsApp conversation, connected to your backend.
Customer Support Automation
Automatic ticket creation, SLA-based routing, status updates, and human escalation triggers. Deflect repetitive queries; route complex ones to the right agent.
Analytics Dashboard
Conversation volume, bot deflection rate, handoff rate, and CSAT tracking in a dashboard your team can check without touching code.
How It Works
Our WhatsApp Chatbot Development Process
Discovery & Use Case Mapping
We map your target users, top conversation scenarios, integration points, and escalation rules. You receive a written flow diagram for every path — including fallbacks — before development begins.
Conversation Flow Design
Full decision-tree design for every flow: happy path, edge cases, and failure paths. Rule-based vs AI split agreed. You approve the design before we write a line of code.
Development & API Integration
Bot backend built on Node.js and Fastify, connected to your WhatsApp number via the Meta Cloud API. CRM, order system, or database integrations wired and tested.
Testing & QA
Every flow path tested on real WhatsApp numbers — including edge cases, unexpected inputs, and failure scenarios. Load tested at 10× expected volume.
Go-Live & Monitoring
Production switch flipped. Delivery rate monitoring, fallback alerts, and escalation queue configured. First 48 hours monitored closely.
Optimisation & Support
Monthly review of conversation logs — new intents identified, flows improved, and new use cases added. Retainer from ₹8,000/month.
Technologies We Use
FAQ
Common Questions
Do I need the WhatsApp Business API to use a chatbot?
Yes. The chatbot connects to your WhatsApp number via the Meta Cloud API. We handle the full WABA setup — business verification, number registration, and template approvals — if you do not have it yet. Typical setup time is 3–7 business days.
Can the chatbot hand off to a human agent?
Yes. We build escalation triggers into every chatbot — if the bot cannot answer, detects frustration, or the user asks for a human, the conversation is routed to an available agent in real time. The agent sees the full conversation history so there is no repetition for the customer.
How long does it take to build a WhatsApp chatbot?
A rule-based chatbot with 5–10 flows takes 2–3 weeks. An AI-powered bot with CRM integration and a custom admin dashboard takes 4–6 weeks. We give you a precise timeline after the discovery call.
Can the chatbot handle multiple languages?
Yes. We build multilingual bots that detect the user's language and respond accordingly — typically English plus one regional language (Hindi, Arabic, Tamil, etc.) as a starting point. Additional languages can be added at any time.
What happens when the chatbot cannot understand a message?
We design explicit fallback flows: the bot acknowledges it did not understand, offers a structured menu of options, and escalates to a human agent after two consecutive failed attempts. No conversation reaches a dead end.
Ready to Get Started?
Tell us about your project and we'll respond within 24 hours with a scoped proposal.